Client portal
Supported upload file types and limits
See which files clients can upload through request links and secure drop-off.
CrankHQ accepts common accounting document formats from clients.
Request item uploads
When a client uploads directly beside a requested item, the file can be up to 10 MB.
Secure drop-off uploads
When a client uses secure document drop-off, each file can be up to 20 MB. A drop-off submission must include at least one file and can include up to 10 files.
Allowed file types
- JPG, JPEG, and PNG images
- Word documents: DOC and DOCX
- Excel files: XLS and XLSX
- CSV files
- ZIP files