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Messages

Use the Inbox

Reply to client questions while keeping the conversation tied to the right request.

The Inbox shows request conversations that have at least one message.

What you see

  • A conversation list on the left.
  • A search box labeled Search conversations....
  • Unread message badges when a client has sent messages your team has not opened yet.
  • The selected conversation thread on the right.

Open and reply to a conversation

  1. Open Inbox.
  2. Select a conversation from the list.
  3. Review the message thread.
  4. Write a reply in the composer.
  5. Click Send.

Replies are sent to the request contact when the request has a contact email. CrankHQ limits duplicate notification emails for the same request and contact within a short window.